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Account Deletion & Data Removal Policy

Last updated: August 2026

This Policy outlines the terms, procedure, and rights regarding the permanent deletion of user accounts and associated data across Cravme Services, including the Cravme Customer Mobile App, Cravme Partner App, Cravme Delivery Partner App, and merchant admin portals.

Cravme is committed to data privacy and providing users with clear, self-service tools to request account deletion in accordance with applicable data protection regulations, including the Digital Personal Data Protection (DPDP) Act and global privacy standards.

1. Overview of Account Deletion

When you request account deletion, Cravme initiates a permanent erasure process to remove your personal identifiers, authentication credentials, and user profiles from active databases.

1.1 Scope of Policy

This Policy applies to:

  • Diners & Retail Customers using Cravme web ordering or customer applications.
  • Merchant Staff & Restaurant Owners registered under Cravme Admin Dashboard or Partner App.
  • Delivery Partners & Drivers registered under the Cravme Delivery Partner network.

2. What Data Is Permanently Deleted?

Upon completion of an account deletion request, the following data categories are permanently purged from active systems:

  • Account Profile: Full name, primary email address, registered mobile phone number, profile photo, and password hashes.
  • Saved Locations: Saved delivery addresses, work locations, and GPS coordinates.
  • Payment Profiles: Saved UPI handles, tokenized card references, and wallet bindings.
  • Loyalty & Rewards: DineCoins, reward points, unused promo vouchers, and referral balances.
  • App Preferences: Saved favorite restaurants, order notes, and notification settings.

3. What Data May Be Retained and Why?

In compliance with statutory requirements, financial audit rules, and legal obligations under Indian law, certain transaction records cannot be immediately erased:

3.1 Financial & Tax Records

Invoice records, GST tax receipts, and payment ledger entries associated with past orders are retained for up to 7 years to satisfy statutory tax audits and legal compliance obligations.

3.2 Security & Fraud Prevention

Anonymized audit logs and fraud prevention records (such as IP addresses flagged for security violations) are retained in an aggregated format that cannot be re-identified or linked back to your personal identity.

4. Deletion Request Procedures

You can submit an account deletion request through any of the following channels:

4.1 In-App Self-Service Deletion

  1. Open the Cravme App or Partner App.
  2. Navigate to Profile / Settings → Privacy & Security.
  3. Select Delete Account and confirm authentication via OTP code.

4.2 Web Portal Submission

Diners and merchants can submit a formal request by filling out the online deletion request form on our portal or contacting our privacy team at privacy@cravme.com.

4.3 Email Request

Send an email from your registered email address to [privacy@cravme.com](mailto:privacy@cravme.com) with the subject line: `"Account Deletion Request - [Registered Mobile Number]"`.

5. Timeline & Verification

  • Identity Verification: For security purposes, deletion requests require verification via SMS OTP or email confirmation to prevent unauthorized account tampering.
  • Processing Timeframe: Validated requests are processed within 7 business days.
  • Confirmation Notice: A final SMS or email confirmation is dispatched once the erasure process has successfully completed.

6. Contact & Privacy Officer

If you have questions regarding data erasure, account cancellation, or privacy rights, please contact our Data Protection Officer: